Support and Maintenance
We focus on customer satisfaction and this stays our focus while we support you. After deployment and company-wide acceptance of our high-quality solutions we provide support for any future assistance. We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and keeping you aligned and up to date about solution software roadmaps, releases and the value this brings to you and your company.
Support at your fingertips
We focus on delivering a high-quality solution and company-wide deployment & acceptance of the solution.
Post deployment support
We provide support after the Implementation and 95% of our customers have support contracts with us to provide any future assistance.
We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and questions.
We focus on customer satisfaction and this stays our focus while we support you.
Take the first step in optimizing the supply chain and start delivering business value.
Request a demo
No need to wait. Request a demo of our solutions. Delight yourself and help your organization moving forward.
We provide maintenance and support to many of our customers after the initial implementation project. Depending on the needs of our customers, it is decided what level is the most appropriate for them. This is determined by the level of support needed, the coverages during the week, the resolution time for issues, the decided response time and other factors important to our clients.
Regardless of the chosen Support Service level, Bronze, Silver and Gold, we bring value to your business by:
- Personal contact with a team that knows and understands your business and solutions
- Powerful own developed libraries and tools in usage, delivering value for money
- Software development via an approach that fits your needs: QPLC, Agile / DevOps, Waterfall / tailored
- Including yearly strategy meeting and ‘over the shoulder’ session with planners to leverage business value
- Investing in strong relationships; many customer care accounts served by us, are customer for over 10 years!
We support our customers in the digital transformation of their business operations. Data driven decision support is our company’s heartbeat and we deliver clarity by digitizing decision processes with extensive supply chain expertise, our smart technology and our skilled analytical team.
KLM Catering Services
KLM Catering Services supplies and improves inflight catering for airlines. In our quest for the highest level of service, reliability and innovation, we are now one of the five largest airline caterers in Europe.
DB Cargo is the only company to offer you Europe-wide rail transport from one source – fast, efficient, reliable and independent of the industry – with one of the largest rail networks in the world.
From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller – Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.
With a turnover of 2.5 billion euros and 8.9 billion revenue tonne-kilometres in 2019, Lufthansa Cargo is one of the world’s leading companies in the transport of air freight. The company currently employs about 4,500 people worldwide.
DSV wants to be a leading global supplier, fulfilling customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry.
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