Support & Maintenance

Maximize effective deployment

Support and Maintenance

We focus on customer satisfaction and this stays our focus while we support you. After deployment and company-wide acceptance of our high-quality solutions we provide support for any future assistance. We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and keeping you aligned and up to date about solution software roadmaps, releases and the value this brings to you and your company.

Support at your fingertips

#BringValue

High-quality
solutions

We focus on delivering a high-quality solution and company-wide deployment & acceptance of the solution.

Post deployment support

We provide support after the Implementation and 95% of our customers have support contracts with us to provide any future assistance.

Industry
Experts

We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and questions.

Customer
satisfaction

We focus on customer satisfaction and this stays our focus while we support you.

Contact us

Take the first step in optimizing the supply chain and start delivering business value.

Request a demo

No need to wait. Request a demo of our solutions. Delight yourself and help your organization moving forward.

Customer Care

We provide maintenance and support to many of our customers after the initial implementation project. Depending on the needs of our customers, it is decided what level is the most appropriate for them. This is determined by the level of support needed, the coverages during the week, the resolution time for issues, the decided response time and other factors important to our clients.

Regardless of the chosen Support Service level, Bronze, Silver and Gold, we bring value to your business by:

 

  • Personal contact with a team that knows and understands your business and solutions
  • Powerful own developed libraries and tools in usage, delivering value for money
  • Software development via an approach that fits your needs: QPLC, Agile / DevOps, Waterfall / tailored
  • Including yearly strategy meeting and ‘over the shoulder’ session with planners to leverage business value
  • Investing in strong relationships; many customer care accounts served by us, are customer for over 10 years!

#BestCustomerForever

Industry Recognition

We support our customers in the digital transformation of their business operations. Data driven decision support is our company’s heartbeat and we deliver clarity by digitizing decision processes with extensive supply chain expertise, our smart technology and our skilled analytical team.

#FeaturedCustomers

You may find this interesting too

Case Study Lineas

Lineas selected Ab Ovo to deliver a planning solution that supports the full resource planning cycle, from long-term planning to real-time execution management.

Show Me Everything!

Overview of our solutions and services tailored to your industry needs and at your fingertips to either consume yourself or share internally with your teams and executive leadership.

Case Study KLM

Read how KLM Catering Services combined demand and staff information to gain the optimal distribution of staff over the various workplaces based on a large set of business rules.

Complex Planning Made Simple

We know how to solve your puzzle.
Get solved