Support & Maintenance
Maximize effective deployment
Support and Maintenance
We focus on customer satisfaction and this stays our focus while we support you. After deployment and company-wide acceptance of our high-quality solutions we provide support for any future assistance. We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and keeping you aligned and up to date about solution software roadmaps, releases and the value this brings to you and your company.
Support at your fingertips
#BringValue
High-quality
solutions
We focus on delivering a high-quality solution and company-wide deployment & acceptance of the solution.
Post deployment support
We provide support after the Implementation and 95% of our customers have support contracts with us to provide any future assistance.
Industry
Experts
We don’t outsource our support to a calling center, we have actual experts knowing your business, looking carefully at how to address your challenges and questions.
Customer
satisfaction
We focus on customer satisfaction and this stays our focus while we support you.
Contact us
Take the first step in optimizing the supply chain and start delivering business value.
Request a demo
No need to wait. Request a demo of our solutions. Delight yourself and help your organization moving forward.
Customer Care
We provide maintenance and support to many of our customers after the initial implementation project. Depending on the needs of our customers, it is decided what level is the most appropriate for them. This is determined by the level of support needed, the coverages during the week, the resolution time for issues, the decided response time and other factors important to our clients.
Regardless of the chosen Support Service level, Bronze, Silver and Gold, we bring value to your business by:
- Personal contact with a team that knows and understands your business and solutions
- Powerful own developed libraries and tools in usage, delivering value for money
- Software development via an approach that fits your needs: QPLC, Agile / DevOps, Waterfall / tailored
- Including yearly strategy meeting and ‘over the shoulder’ session with planners to leverage business value
- Investing in strong relationships; many customer care accounts served by us, are customer for over 10 years!
#BestCustomerForever
Industry Recognition
We support our customers in the digital transformation of their business operations. Data driven decision support is our company’s heartbeat and we deliver clarity by digitizing decision processes with extensive supply chain expertise, our smart technology and our skilled analytical team.
#FeaturedCustomers
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