– Location: Netherlands

Sustainable IT

Our IT solutions not only facilitate a significant reduction in carbon emissions for our customers but also embody sustainability as a core principle. The Eco Logic Platform and DELMIA Quintiq Platform are two examples of our commitment to environmentally conscious technologies. In essence, we are devoted to delivering state-of-the-art, sustainable software solutions tailored to meet your specific needs. Our dedication extends to providing outstanding support, ensuring the success of your business in today’s dynamic and constantly evolving market.

Our Mission.

Our mission is to improve the operational processes, to support the sustainability targets and enhance the profitability of our customers with more efficient resource usage and streamlined processes.

We do this because we care.

 Our Promise. Going Beyond Complexity.

We recognize the businesses we serve are continuously transforming and Ab Ovo has an unwavering commitment to help organizations in this transformation. We also live in a circular economy/ environment that needs our help.

We have long-term, trustworthy partnerships with our customers in which we jointly develop our sustainable and prosperous future together. Worldwide climate change is a challenge to face together, and we strive to exceed our customer’s expectations.

Our infinity symbol in our logo represents the strong supply chain and a link to our company values: ALWAYS SMART, ALWAYS HANDS-ON, and ALWAYS TOGETHER.

Ab Ovo goes beyond complexity by designing solutions that reduce the global footprint. Only the obvious reduction in carbon emissions by less movements or becoming more efficient is simply not enough.

 Moving Forward. TOGETHER

At Ab Ovo, we embrace exciting challenges presented by our amazing customers, working collaboratively as a team to achieve a 5-star partnership. Operating within small, autonomous teams, we empower individuals to make swift decisions, fostering a culture that prioritizes customer-centric thinking and action. We cultivate creative and critical thinking, valuing the dedication and passion exhibited by our colleagues.

What we offer you

• Challenging work

We are passionate about solving highly complex puzzles. And, as the global leader in our industry, we never stop innovating – our work is an ongoing journey that has no bounds

• Global impact

Social impact is a core company value that goes beyond product functionality. It is dedicated to enhancing our customers: sustainability metrics and inspiring our employees to contribute to the betterment of their communities, both locally and globally

• Global team

We are united as a global team, we recognize that the whole is greater then the sum of its parts. We are big enough to do major projects, small enough to know everyone on a first-name basis.

• Work-life balance

Our organization’s strength lies in the freedom and independence we provide our employees, allowing them to work autonomously and manage their hours effectively

• Fun

We find joy, have fun and engage in humour- this is how we cultivate meaningful relationships

• Last but not least

We offer an excellent compensation package with amongst others a bonus plan and we invest a great deal in personal growth: training & certifications, but also time to experiment and work on ‘pet’ projects.

More about the role

In this role you are part of the team Service & Support and you will you participate in (internal) IT projects.

You love “the puzzle” and approach it with the mindset of a detective. Analyze, assess, test, exclude , repeat… until you solve the puzzle.

As our Eco Logic Platform has its own digital communication software ad unique solutions, existing skillsets that you have are great, yet are unlikely to 100% apply or suffice in your daily tasks. New skillsets will need to be picked up.

On one hand you solve 2nd and 3rd line-support issues together with the system administrators on customer side and on the other hand you are the internal point of contact for user-requests.

Your workload is distributed over 3 main roles:

• 50% Technical support (You update development environments, you support product development and you manage repositories)
• 40% Project work (Focus on integration, architecture and configuration) and customer support (second and third line support)
• 10% Ab Ovo internal IT management.

Role and responsibilities

• You support the internal IT service desk; analyzing requests, prioritization and if possible solving the issues.
• You assess and diagnose technical inquiries and/or client project problems (software configuration related).
• You utilize in-house and 3rd party software toolsets to troubleshoot client reported problems and work closely with the clients to resolve the issues
• You document client reported problems, including steps taken to reach a resolution, and other relevant information in the company’s central ticketing system.
• You ensure that each assigned ticket is properly resolved or has been escalated
• You set-up and maintain various data processing processes.
• You contribute to the architectural design and realization of the data processing engine.
• You set-up and support CI/CD pipelines in a Fullstack oriented role.
• You support with requested software configuration adjustments, provision any new hardware installations, and other tasks as necessary.
• You are responsible for maintaining and updating technical documentation.
• You are responsible for the configuration and support of different operating systems such as Windows en Linux.
• On occasional base you will do stand-by support for customers.

Profile:

• You have a Bachelor/ Master degree in Information Technology or comparable
• You bring at least 5 years experience in a similar role.
• You have strong technical knowledge of hardware-, software- and network systems.
• Good understanding of Microsoft and Linux systems is essential.
• You know how prioritize and support multiple tasks and projects.
• Strong analytical and problem-solving skills are crucial for this position.
• You have the ability to clearly explain a complex technical problem to a customer/colleague
• You are fluent (both in speech and writing) in English and Dutch.
• Last but not least, you have a hands-on and “let’s do this together” mentality