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Last-mile delivery is the process of getting goods from a delivery hub, warehouse, or business to the customer. It is also expensive, time-consuming, and prone to issues due to customer satisfaction, supply difficulties, staff shortages, and so much more.

And all of those concerns are without including the effects of the COVID-19 pandemic.

“Who expected the COVID-19 pandemic to have such a huge impact on everyday life? Even before COVID-19 hit, we saw continuous growth in last-mile delivery, which has dramatically accelerated over the past two years. Of course, this is related to the growth of consumer delivery and increased requests for goods being shipped directly to the consumer, especially grocery deliveries, which have spiked tremendously. This growth will probably slow down, but if it can stay cost-effective and green, it is here to stay,” said Barbara Roos, Managing Director, Ab Ovo North America, Inc.